WHO CLEANS YOUR ITEMS IS YOUR CHOICE!

TELL YOUR ADJUSTER THAT YOU WANT BROWNS CLEANERS TO DO THE JOB.

We understand that this is a stressful time for you.  As a family-run company, we have an inherent concern for you and your family.  We work diligently to ensure that your life gets back to “normal” as soon as possible.

For more than 65 years, Browns Cleaners has been providing professional cleaning with courteous and reliable service.

Our professionals have up-to-date training in all facets of cleaning and restoration technology, and we offer full tailoring and sewing services.  As a member of the Association of Wedding Gown Specialists we are accredited experts in treating all fabrics and materials.  We can look after any items properly and professionally.

We are textile cleaning experts – our work is guaranteed.

WHAT CAN WE CLEAN?

Browns can clean (and repair) virtually any item that involves fabric.  If it’s textile, we’ve got you covered from A to Z!

  • Area rugs
  • Bedding
  • Camping equipment
  • Diving suits (Wet or Dry)
  • Exercise gear
  • Folding cots
  • Golf clubs, bags & shoes
  • Hammocks and hats
  • Ironing board covers
  • Jute plant hangars
  • Kites!
  • Lamp shades
  • Motorcycle helmets
  • Needlework
  • Oven mitts
  • Pillows and cushions
  • Quilts
  • Rocking horses and stuffed toys
  • Skates (Hockey, Figure and roller)
  • Treasured keepsakes
  • Umbrellas
  • Video game chairs
  • Windsocks
  • Xylophone covers
  • Yoga mats
  • Zippered bags of all kinds!

BROWNS IS GREEN

Browns uses GreenEarth, silicone formula which is the only clothes cleaning solvent approved as non-hazardous by Environment Canada.  We are also a Master Sanitone Cleaner and use Sanitone’s environmentally friendly cleaning solutions for all wet cleaning.

FAQ

WE HAD A FLOOD/FIRE. WHAT DO WE DO?
First thing you should do, after ensuring that everyone is safe, is to call your insurance company.  They’ll put you in touch with an adjuster who will deal with any urgent tasks and help you through the process.  Let them know that you would like Browns Cleaners to restore/clean your clothing and textiles; they can reach our Textile Restoration Division directly at 613-978-6074.

IS YOUR TEAM EXPERIENCED IN RESTORATION WORK?
Browns has been a professional textile cleaner since 1957 and is consulted by cleaners around the world for assistance with badly stained or damaged items. We’ve been assisting homeowners recover from fires and floods for decades and in the early 2010s we established CRDN in the Ottawa area.

WHAT DO YOU CLEAN?
We offer cleaning and restoration of all clothing, sporting goods, footwear, rugs, tapestries, draperies, mini and roller blinds, bedding, blankets, throws, pillows – essentially any item with fabric.

CAN YOU HANDLE SPECIALTY ITEMS, SUCH AS BRIDAL GOWNS?
Yes, we can handle all specialty items.  In fact, Browns is a founding member of the international Association of Wedding Gown Specialists.  Not only do we have proprietary processes to fully restore, clean and press gowns, we provide a lifetime guarantee.

WHY INSURANCE ADJUSTERS PREFER BROWNS

Cleaning and restoring textiles to pre-disaster condition can reduce total textile claim costs by up to 80% of replacement cost.  Everyone benefits with the insured getting back their own items in a cost-efficient manner.

For more than 65 years, Browns Cleaners has been providing professional cleaning with courteous and reliable service.

  • Our work is GUARANTEED.
  • Browns is an established cleaner with proven quality control and standardized processes.
  • Trained professionals with up-to-date training in all facets of restoration technology.
  • Expert cleaning and finishing staff.
  • Professional packaging and delivery equipment.
  • We have a complete tailoring and sewing department.
  • We are a member of the Association of Wedding Gown Specialists, attesting to our ability in cleaning, restoring and repairing delicate fabric and intricate designs.
  • We can handle all claims; large and small, heavy and light contaminant, smoke and soot, mold and mildew, category 1, 2, and 3 water damage, oil gas contaminated items, bed bug and other infestations.

WHAT MAKES BROWNS DIFFERENT

Our cleaning process is unique in Ottawa.

We use GreenEarth solvent in our dry cleaning. A silicone formula which is the only clothes cleaning solvent approved as non-hazardous by Environment Canada.

Our other process is Professional Wet Cleaning.  This involves more than soap and water.  It is a balanced formula of detergents, degreasers and fabric conditioners that allow us to “wash” dry clean-only items contaminated by water and soils which cannot be removed otherwise.

Both processes are odour neutral, eliminating the “perfume” many cleaners use to mask the smoke smells.

HOW WE PROCESS A CLAIM

Our goal is to provide professional and expedient service, keeping the client and adjuster informed during the process.

  • Within 1 hour of claim assignment, we reach out to the client.
  • Within 4 hours of claim assignment, we strive to arrange a site visit to assess damage and coordinate a rush order of clothing for the family, if required.
  • We can provide an immediate estimate to the adjuster.
  • We explain our service to the client and provide a time estimate for completion.
  • We conduct a walk-through, taking photographs of each room and the items in it.
  • Affected textiles and soft contents are removed in an organized room by room manner.
  • We provide a detailed inventory of items removed.

AFTER RESTORATION IS COMPLETED

  • We will store the insureds’ items in our secure, climate-controlled warehouse.
  • If required during the storage period, we will assist the client in retrieving clothing and other items.
  • When the insured is ready, delivery will be scheduled.

Browns Cleaners Ltd.
571 Bronson Avenue
Ottawa, ON
K1R 6K2

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