Accessible Customer Service Plan

PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES

Browns Cleaners is committed to excellence in serving all customers including those customers that have a disability. For any customer that can’t access a store depot for any reason we have a free pickup and delivery service. Call 613-913-7369.

Assistive Devices

We want to ensure that people coming into our stores can use their own personal assistive devices to access our goods and services and if they can’t, ask them how we can help them.

Service Animals

We welcome people with disabilities and their service animals. Service-animals are allowed on the parts of our premises that are open to the public.

Training

Browns Cleaners will provide training to its customer service reps and any other staff that meets with the public. Training will include the following:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• Browns Cleaners’ plan related to our customer service standards.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• Staff are required to read in full and answer questions on our PowerPoint presentation which covers our policy. Staff are also directed to vie\\·the videos on Ontario.ca/Access Ontario web site.

Feedback Process

Contact us by phone 613-235-5181 and ask for our customer service manager or email us at browns@brownscleaners.ca.

Website

Browns Cleaners Ltd. is committed to ensuring the accessibility of its website. The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. This website is designed and produced to conform with WCAG 2.0 Level AA.

We welcome your feedback, and even complaints, on the accessibility of our website. Please let us know if you encounter accessibility barriers on our website: browns@brownscleaners.ca

We will respond to feedback within 5 business days.